Refund & Return Policy

Last Updated: November 11, 2026

We want you to be happy with your purchase. If something isn't right, we're here to help.

Please read our return and refund policy below before requesting a return.

1. Return Eligibility

If you are not completely satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to applicable consumer protection laws.

To qualify for a standard return:

The item must be unused and in its original condition.
The item must be returned with its original packaging and accessories, where applicable.
Proof of purchase or an order number must be provided.

Items that have been used, damaged due to improper handling, or returned in an unacceptable condition may not qualify for a standard return, subject to your statutory rights.

2. How to Request a Return

To start a return, please contact our customer service team:

Email: [Your Customer Service Email]

Please include:

Your order number.
The item you wish to return.
The reason for your return.
Photos of the product, if applicable.

Our team will review your request and provide return instructions.

Please do not send items back before receiving return instructions.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery.

Please provide:

Your order number.
A description of the issue.
Clear photos showing the problem.

We will review your case and arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.

4. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to your original payment method.

Please allow 5–10 business days for the refund to be processed by your payment provider or bank. Actual processing times may vary.

5. Return Shipping Costs

For standard returns due to a change of mind or personal preference, return shipping costs are the responsibility of the customer, unless otherwise required by applicable law.

If an item is defective, damaged, or incorrectly sent, we will arrange an appropriate solution in accordance with applicable law.

6. Exchanges

If you would like to exchange an item for a different model, color, or style, please contact our customer service team.

Exchanges are subject to product availability.

7. Personalized Products

For products customized with names, initials, or other personal details, returns or exchanges due to a change of mind may be restricted, subject to applicable consumer protection laws.

However, this does not affect your rights if a personalized product is defective, damaged, or not as described.

8. Cancellations

If you wish to cancel an order, please contact us as soon as possible.

We will do our best to accommodate your request if the order has not yet been processed or shipped.

Once an order has been shipped, cancellation may no longer be possible. You may instead follow our return procedure, subject to applicable law.

9. European Union Consumer Rights

If you are a consumer located in the European Union, you may have a statutory right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable legal exceptions.

Certain exceptions may apply, including goods made to the consumer's specifications or clearly personalized goods.

Nothing in this policy limits your mandatory consumer rights under applicable law.