Last Updated: November 11, 2026
Thank you for shopping with us! We are committed to delivering your order safely and efficiently.
Please review our shipping policy below for information about order processing, shipping times, and delivery.
1. Order Processing Time
All orders are carefully prepared before shipment.
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Order Processing Time: 1–3 business days.
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Orders are not processed or shipped on weekends or public holidays.
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During peak seasons, holidays, or promotional periods, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation email with your tracking information.
2. Shipping Destinations
We offer international shipping to selected countries and regions.
Available shipping destinations and shipping options will be displayed at checkout.
If your country or region is not available at checkout, please contact us for assistance.
3. Shipping Time
Estimated delivery times vary depending on your location and shipping method.
The estimated delivery time will be displayed at checkout whenever available.
Please note that delivery times are estimates and may be affected by customs clearance, local postal services, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated and displayed at checkout.
If free shipping is available for your order or destination, the applicable offer will be displayed on our website or at checkout.
5. Order Tracking
Once your order has been shipped, you will receive an email containing your tracking number and tracking link.
Please allow 2–5 business days for tracking information to become available.
You can also visit our Track Your Order page to check your shipment status.
6. Customs, Duties & Taxes
For international orders, customs duties, import taxes, and other applicable fees may be charged by the destination country.
Unless otherwise stated at checkout, these charges are the responsibility of the customer.
Customs clearance procedures may also cause additional delivery delays.
7. Incorrect Shipping Information
Please ensure that your shipping address and contact details are accurate when placing your order.
If you notice an error, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
We cannot guarantee successful delivery if incorrect or incomplete address information is provided.
8. Delayed or Missing Packages
If your package has not arrived within the estimated delivery timeframe, please contact us.
We will work with the shipping carrier to investigate the situation and help resolve the issue.
9. Contact Us
If you have any questions about shipping or delivery, please contact us:
Email: support@caelumae.com
Thank you for your patience and for choosing us!